Whether you are required to collect them or not, metrics are vital for continuous improvement of any program. Besides giving an idea of what you are doing well and what you can improve, metrics are a powerful way to showcase the impact of your work and prove the effectiveness. However, collecting and evaluating data can be daunting for an SBEAP. Below are some resources to help you get started collecting metrics or expand or improve your current process.
Measuring SBEAP Client Impacts
Metrics and Annual Report Training
Documents referenced in the video training
Continuous improvement process
- Now that you have some data to work with, put it to good use by fueling your continuous improvement efforts. Check out EPA's continuouse improvement process resources.